What is ITSM
ITSM is (1) Best Practices (2) Non-prescriptive (3) Non-proprietary Best practices - compiled experiences and success factors from various organizations over decades In the end ITSM provides a framework that is descriptive This framework has to be adopted by an organization and accordingly adapted to the particular organization. How it is adapted is left to the organization - It is NOT a HOW TO DO. HOW TO DO is actually implementing Adopting is NOT implementing ITIL. (because ITIL is a set of best practices) Adopt is about governance required to manage IT services. Now to implement governance your require policies, and this results to an organization adapting to ITIL. ITSM is a management system. Comparison with COBIT The process focus of COBIT is modelled via a process model that subdivides IT into four domains PBRM Plan Build Run Monitor Plan and Organize Acquire and Implement Deliver and Support Monitor and Evaluate and its Governance wit